Entergy Bill Pay Assistance Program

Entergy Louisiana and United Ways across the state are partnering to provide $100 utility bill credits to eligible households facing financial hardship. The program is funded by a $2 million investment from Entergy Louisiana.

• Submitting an application does not guarantee assistance. Funding is limited.
• Gather required identification, utility bill, and income documents before applications open.
• See “What documents do I need to apply?” for the full list.

Applications open Wednesday, Oct. 28, 2026, at 9 a.m. at unitedwaynela.org/entergy-assistance. The application will remain open until all funds are exhausted.

Visit unitedwaynela.org/entergy-assistance beginning Wednesday, Oct. 28th at 9 a.m. to complete the online application and upload your required documents. 

Applications will be reviewed according to program eligibility requirements and available funding. If you need application assistance, please dial 211, a FREE call 24/7. Phone assistance is the preferred method for questions and application support.

Applicants must meet the following requirements:

• Be a residential Entergy Louisiana customer
• Be the Entergy account holder or an authorized user on the account
• Meet the household income guidelines based on the Louisiana ALICE Household Survival Budget
• Reside in Northeast Louisiana
• Provide the required identification, utility account information, and income documentation

Entergy New Orleans customers are not eligible for this program.

What are the household income guidelines?

The program serves eligible households living below the federal poverty level and ALICE (Asset Limited, Income Constrained, Employed) households, whose incomes are above the poverty level but insufficient to cover basic living expenses.

Household income guidelines are based on household size:

Additional household sizes may be included in the application. Visit unitedwaynela.org/entergy-assistance for eligibility information.

You must apply through the participating United Way serving your parish. United Way of Northeast Louisiana covers Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union and West Carroll Parishes. Visit Entergy's website to find your local United Way and application instructions.

You will need:

1. Photo identification: A driver's license, state-issued photo ID, or passport
2. Your most recent Entergy Louisiana bill
3. Proof of income: One of the following forms of documentation for each household income earner, age 18 or older:
   
   • First page of a 2025 tax return
   • 2025 Form W-2
   • Most recent pay stub
   • Social Security Administration Form 1099 or Form 1042-S

What other information will I need?

Please have the following information ready:

• Entergy Louisiana account number
• Account holder's date of birth
• Valid email address and working phone number
• Utility service address and parish of residence
• Number of people living in your household
• Total annual household income
• Number of household income earners age 18 or older.

The application will also ask whether anyone in your household has a disability and whether the utility account is in your name.

Yes. You can complete the online application using a smartphone and upload clear photos of your required documents. Make sure all information on each document is readable before submission.

Please dial 211 to speak to one of our 211 call specialists about application assistance options that may be available to you.

You may also visit your local public library for computer access.

Funding is limited, and in-person assistance does not guarantee approval.

You can help an older family member prepare documents, review eligibility requirements and navigate the online application.

If the applicant needs additional assistance, dial 211 to speak to one of our 211 call specialists.

Residents age 60 and older may also call 1-800-ENTERGY (1-800-368-3749) to learn more about Entergy's Power to Care program, a separate assistance resource.

After submitting your application, you will receive an email from United Way of Northeast Louisiana containing confirmation of your application submission.

If you do not receive an email, check your spam, junk, and trash folders.

If you still cannot locate the confirmation, dial 211 to speak to one of our 211 call specialists.

Receiving a confirmation email confirms submission, not approval.

You should receive an application status update by email within 10 days of submission.

Applications must be reviewed for eligibility and required documentation. Approval depends on available funding. 

Applications submitted within the specified time frame will be reviewed for eligibility. Once the application period closes, eligible applicants will be randomly selected to receive assistance.

Assistance depends on eligibility and available funding. Submitting an application does not guarantee approval.

Applications submitted within the specified time frame will be reviewed for eligibility. Once the application period closes, eligible applicants will be randomly selected to receive assistance.

If approved, you will receive a one-time $100 credit applied directly to your Entergy Louisiana account.

Entergy Louisiana may take up to 90 days after approval to apply the credit.

If you have a disconnection notice or need urgent help, contact Entergy at 1-800-368-3749 to ask about payment arrangements, extensions, and your account’s disconnection status. Call 211 to ask about other local assistance resources. Do not wait for an application decision to seek help.

Applications will remain open while funding is available. Demand is expected to be high, and funds may be exhausted quickly. Applications will close once the available funding has been exhausted.

There are currently no plans for a second round of assistance through this program. Entergy Louisiana can explore energy-saving programs, billing tools, and assistance resources through the Entergy Louisiana Bill Toolkit.

Phone assistance is the preferred method for questions and application support.

For technical assistance with the application, dial 211 to speak to one of our 211 call specialists.

Please do not call United Way's main line to request an application status update. Status updates will be sent by email.

Emailing United Way is discouraged. Due to the anticipated volume of inquiries, email responses may take up to 10 days.

This program is funded by Entergy Louisiana and is available to eligible customers served by that utility. Orleans Parish is served by Entergy New Orleans, a separate utility company. Entergy New Orleans customers can explore energy-saving programs, billing tools, and assistance resources through the Entergy New Orleans Bill Toolkit.