United Way 2-1-1 is your Convenient Community Connection to information and resources. United Way 2-1-1’s trained, experienced staff is available 24 hours a day, 7 days a week, 365 days a year…including holidays.
Contacting United Way 2-1-1 is quick (the average call time in 2018 was 4 minutes, 32 seconds, with an average hold time of 35 seconds), easy, and can save you time and energy when seeking help or information.
Text your zip code to 898-211.
United Way 2-1-1’s texting features are available Monday-Friday, 8:00 a.m. – 5:00 p.m., providing another easy, convenient way to get connected to:
Simple requests for information like phone numbers, addresses, hours of operation, etc.
2-1-1 staff will assess your needs to connect you to appropriate, available services
2-1-1 can communicate on behalf of callers to ensure that they receive services
2-1-1 specialists can help de-escalate crisis situations and provide warm connections to crisis counselors
LANGUAGE TRANSLATION CALLS:
Non-English speakers can be helped using telephone translators, available for more than 150 languages
Here are just a few of the topics callers contact United Way 2-1-1 about:
Basic Needs (food, clothing, housing)
Criminal & Legal Services
Environmental & Public Health/Safety
Income Support & Employment
Individual & Family Life
Leisure Activities & Recreation
Mental Health & Substance Abuse Services
Organizational & Community Services
United Way of Northeast Louisiana's 211 service is your connection to resources with severe weather impacts your life. Northeast Louisiana’s 211, as well as 211’s around the state are staffed and ready to help. During times of severe weather, 211 is a valuable tool to guide callers to the appropriate resources, whether it’s before, during, or after the storm.
Be prepared for disaster by getting your Family Response Bag together.
[Between March 9 and March 17 of 2016, United Way of Northeast Louisiana received 14,613 calls. A total of 42 volunteers were enlisted to help with the call volume and to record and transcribe damage reports.]